Equipment Recall: ARVA Avalanche Transceiver NEO BT PRO
ARVA has recalled the Avalanche Transceiver NEO BT PRO, They say:
For over 40 years, ARVA has been designing avalanche safety equipment with one constant goal: to ensure maximum performance and reliability. Every product undergoes rigorous testing to exceed industry standards.
Recently, we identified an isolated issue with some NEO BT PRO devices. This malfunction may lead to abnormal battery consumption, causing in some cases a restart and deactivating the transmit and search modes.
To ensure your safety, we have decided to voluntarily recall all NEO BT PRO units for inspection. If necessary, your device will be repaired or replaced free of charge.
Technical details of the issue
The malfunction is caused by a defective electronic component on the circuit board. After several months of use, this defect may manifest, although it was not detected during our rigorous quality checks carried out on 100% of the devices.
Once we were alerted by users, we inspected our entire stock and confirmed that only the NEO BT PRO model is affected. All other models in the range remain fully functional.
We are actively working to resolve this issue permanently, strengthen our production processes, and ensure a reliable and fast repair for each affected device.
Return Procedure
FILL OUT THE RETURN FORM
PREPARE YOUR DEVICE
SEND AND PROCESSING
We are fully aware of the inconvenience this recall may cause, especially in the middle of the winter season. However, the safety of our users is our top priority. The entire ARVA team is committed to ensuring a quick and efficient processing of each affected device.
With 40 years of experience, we have learned to face challenges with humility and determination. While this recall is a difficult step, we remain confident in the reliability and potential of the NEO BT PRO. We want you to quickly regain full confidence in your device and continue to live the adventures that you are passionate about.
Thank you for your understanding and cooperation.
